Tue, Apr 19, 2016 - 9:00 AM PACIFIC TIME - April 19 - Government Sources Sought - Service Desk Support Bidspeed is conducting this webinar as a short, hands-on, interactive workshop that will break down a specific opportunity and help you form a response to a Sources Sought notification. If your company supports NAICS: 541512 - Computer Systems Design Services, or other related NAICS, then you should attend. Savannah River Nuclear Solutions (SRNS), the Management and Operating Contractor for the Dept. of Energy (DOE) at the Savannah River Site (SRS) located near Aiken, SC is seeking to outsource its Service Desk support services. The main components of the scope of work are: 1) Tier 1 Help Desk: Processes approx. 200 calls per day. Agents expected to document and categorize all calls in the FootPrints incident tracking system. 2). Computer Account Management (CAM) Overview: Performs all computer account support. Approx. 200 weekly requests for computer accounts in Active Directory, Email, Oracle, SecurID tokens, Citrix Open Internet and Alfresco. 3.) Desk Side Support Overview: This function is assigned approx. 160 tickets per month. Personnel would travel approx. 1600 miles per month within the SRS boundaries to resolve problems that can't be resolved by phone. These personnel will require either 'Q' or 'L' clearances. 4.) Mobility Support Overview: Provides mobile devices, including cell phone, iPhones and iPads to SRS personnel. Approx. 20 devices are distributed on a monthly basis. Training to users must be provided. Approx. 75 help desk tickets are assigned monthly and 25 - 50 walk-up customer services requests are handled monthly. 5.) Network Operations Center (NOC) Overview: 24/7/365 operation. Monitors, responds and resolves issues with the site network and its related devices, applications, phones, servers and the data centers. Also provide after-hours, weekend and holiday Help support. Performs account resets and remote access assistance after hours. For more information and access to the Sources Sought Response Template please register log on to http://fedbidspeed.com, select sign up. For more details, please log in to your Bidspeed account and follow this link: http://agent.fedbidspeed.com/?6f158de2-6189-4c56-9759-5ad77886d981. We anticipate that the workshop will last approximately 30 minutes. Come prepared to participate. Click Here to Register! Questions? Contact Bidspeed.