Thu, Jun 18, 2020 - 10:30 AM PACIFIC TIME - June 18 - Department of Navy Sources Sought Webinar - Wounded Warrior Call Center Outreach and Support INTRODUCTION - This non-personal services contract provides outreach and resource support to the United States Marine Corps Recovery Care Program (RCP) and is a vehicle the Wounded Warrior Regiment (WWR) will use to meet its mission. This contract is a follow-on for the RCP�s Sergeant Merlin German, Wounded Warrior Call Center (WWCC), that provides assistance services for wounded, ill, and injured (WII) Marines, Naval personnel attached to Marine units, and their family members, throughout all phases of the recovery process and the transition to veteran status. The WWCC supports the WWR core mission with expert execution of a comprehensive outreach and assistance program for WII Marines through central operations at Quantico, VA, and satellite operations on each coast. Support and assistance includes, but is not limited to, case management and coordination with adjacent government agencies (e.g., Department of the Navy, Veteran�s Administration, Medical Boards, etc.); liaison with non-profit organizations and vocational rehabilitation concerns; and daily outreach and communication with political and social alliances. Integral to the execution of this function is the vital outreach and support role executed through the WWCC located in Quantico, VA and the Wounded Warrior Battalion satellite Contact Centers located at Camp Lejeune, NC and Camp Pendleton, CA WWR MISSION - Wounded Warrior Regiment provides leadership and enables non-medical care to combat and non-combat Wounded, Ill, and Injured (WII) Marines, Sailors attached to Marine units, and their family members in order to maximize their recovery as they return to duty or transition to civilian life. BACKGROUND - The WWR�s RCP is supported by the WWCC. The WWCC is the primary source of contact for WII Marines and their family members to request and obtain appropriate assistance from the Marine Corps� WWR. This assistance includes case management, advocacy, resource identification, referral, information distribution, and care coordination services. The WWCC provides a wide range of services via phone calls, emails, text messages, and social media. WWCC communicates with WII Marines to ensure the appropriate delivery of resources, benefits, and WWR support received by WII. The WWCC�s target population includes all active duty, separated, and retired WII Marines, Naval personnel attached to Marine Corps units, and their family members. Support services are provided by WWCC�s Customer Care Representatives (CCR), Non-Medical Case Managers (NMCM), and Field Service Representatives (FSR). SCOPE - The objective of this Performance Work Statement (PWS) is to provide the target population, both active duty and veteran, of approximately 35,000 WII Marines, Naval personnel attached to Marine units, and their family members a centralized outreach and resource call center to assist with the recovery process and the transition to veteran status through successful execution of the PWS Tasks. The target population is subject to change, and may increase during times of war or crises, such as national emergencies. For more details, please log in to your Bidspeed account and follow this link: http://agent.fedbidspeed.com/?cc48fab9-0568-42e5-9673-140ef719508c. We anticipate that the workshop will last approximately 30 minutes. Come prepared to participate. Click Here to Register! Questions? Contact Bidspeed.